Complaints - Receipt of the Complaint

When the Association receives a written complaint it is required to contact the Member, and to provide the Member with a copy of the complaint and supporting materials. Upon receipt of the complaint the Member is entitled to submit a written response to the complaint and to provide any additional documentation.

If upon review of the complaint and Member’s response  it is determined that mediation would be viable, the Association may suggest that the parties consider mediation. If both parties are willing to engage in mediation, then the Association will assist by recommending a mediator. Any costs associated with the mediation process are the responsibility of the parties involved. The complaint review process would then be stayed pending the outcome of the mediation. If, after thirty days the mediator is of the opinion that resolution is not likely to occur through the mediation, then the matter is referred to the Chair of the Complaint Review Committee to be resolved through the complaint review process.