Complaints - Initial Review By The Chair

The Chair of the Complaint Review Committee is a member of the Council of the Alberta Association of Architects and is responsible for overseeing the complaint review process prescribed in the Architects Act. The Chair reviews the complaint, the documentation submitted with the complaint, and any information submitted by the Member. The Chair may contact the complainant, the Member, and any other party deemed necessary in order to fully understand the issues raised in the complaint.

Upon initial review of the complaint, the Chair may:

a) Determine that a preliminary investigation is necessary. If the Chair is of the opinion that further information is required in order to properly asses the complaint then the Chair may appoint an individual to conduct a preliminary investigation.  The investigator is a volunteer Member of the Association and usually is a member of the Complaint Review Committee.  The investigator will interview parties to the complaint, examine all relevant documentation and conduct such further inquiries and investigations as necessary to fully disclose relevant aspects of the file.  Upon completion of the investigation, the investigator provides a written report to the Chair to assist the Chair in making a decision regarding disposition of the matter.

b) Dismiss the complaint. If (either with or without a preliminary investigation) the Chair is of the opinion that there is insufficient evidence of unprofessional conduct or unskilled practice, or considers that the complaint is frivolous or vexatious, then the Chair may direct that no further action be taken. This decision to dismiss can be appealed by the complainant by providing the Registrar with a written notice within thirty days of receipt of the Chair’s decision. The appeal is heard by the Council of the Association.

c) Refer the matter to a hearing of a panel of the Complaint Review Committee. If (either with or without a preliminary investigation) the Chair is of the opinion that there is sufficient evidence of unprofessional conduct or unskilled practice he/she may refer the matter to a hearing of a panel of the Complaint Review Committee.